How can we help?

Need help with your Roam Trust eSIM? We're here to assist you.

eSIM installation

After purchasing your eSIM, you will receive the installation information and QR code digitally. Scan the QR code from your phone's eSIM settings and follow the on-screen instructions.

Before installing

Make sure your device supports eSIM and is network unlocked. We recommend installing your eSIM while connected to a stable Wi-Fi network.

Having connection problems?

Make sure the eSIM is enabled, mobile data is turned on and data roaming is enabled for your travel eSIM. Restarting your device may also help establish the connection.

Contact support

If you still need assistance, contact our support team and include your order information and a short description of the problem.

Email: support@roamtrustesim.com

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