Roam Trust eSIM
Privacy Policy
This Privacy Policy explains how Roam Trust eSIM collects, uses and protects personal information when you use our website and purchase our eSIM services.
1. About us
Roam Trust eSIM provides digital eSIM data services for travellers and customers who require mobile data connectivity in supported destinations.
Contact: office@roamtrustesim.com
2. Information we collect
When you use our website, contact us or purchase an eSIM, we may collect information including:
- Your email address.
- Order and transaction information.
- Details of the eSIM package purchased.
- Customer support communications.
- IP address and basic technical information.
- Browser and device information.
3. How we use your information
We may use your information to:
- Process your eSIM purchase.
- Deliver your eSIM and activation information.
- Process and verify payments.
- Provide customer support.
- Respond to refund and order enquiries.
- Prevent fraud and misuse of our services.
- Maintain and improve our website and services.
- Comply with applicable legal and regulatory obligations.
4. Payment processing
Payments are processed securely through third-party payment providers, including Stripe.
Roam Trust eSIM does not directly store complete payment card details. Payment information is processed by the payment provider in accordance with its security and privacy procedures.
5. Legal basis for processing
Where applicable, we process personal information when necessary to provide the services you purchase from us, comply with legal obligations, protect our legitimate business interests or where you have provided consent.
6. Service providers
We may use third-party service providers to operate our business and provide our services.
These may include payment processors, eSIM and telecommunications providers, hosting providers, email providers and other technical service providers.
These providers may process information only as necessary to provide their respective services or as otherwise permitted by applicable law.
7. Cookies and technical information
Our website may use cookies or similar technologies that are necessary for website functionality, security, performance and user experience.
We may also receive technical information such as browser type, device type, IP address and general website usage information.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes and complying with legal obligations.
9. Data security
We take reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
No online service or electronic storage system can be guaranteed to be completely secure.
10. International transfers
Roam Trust eSIM provides international telecommunications services and works with service providers that may operate in different countries.
As a result, personal information may be processed outside the country where you live. Where required by applicable data protection law, appropriate safeguards may be used for international transfers.
11. Your rights
Depending on applicable data protection law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion in certain circumstances.
- Request restriction of processing.
- Object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
To make a privacy request, contact: office@roamtrustesim.com
12. Children's privacy
Our services are intended for customers who are legally permitted to enter into online transactions. We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.
13. Changes to this Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our services, technology, service providers or legal requirements.
The current version will be published on this website.